Effective date: September 13, 2026
1. Introduction
This Privacy Policy explains how Artifex Customs, doing business as Artifex Crafted ("Artifex Crafted," "we," "us," or "our"), collects, uses, and shares personal information when you visit www.artifexcrafted.com, contact us, request a project quote, or place an order.
2. Information We Collect
Depending on how you use the Website, we may collect:
- Contact information: name, email address, phone number, mailing or project address, and messages you send us.
- Project information: requested service, dimensions, materials, project description, budget, desired completion date, and other details you provide.
- Order information: products, quantities, billing and shipping details, order status, transaction identifiers, and shipping or tracking information. Payment card details are processed by Stripe and are not stored directly by Artifex Crafted.
- Technical information: IP address, browser and device information, pages visited, referring pages, and interaction or conversion information collected through cookies and similar technologies.
3. How We Use Information
- Respond to inquiries and prepare project estimates.
- Process orders, payments, shipping, and customer service.
- Operate, secure, troubleshoot, and improve the Website.
- Prevent spam, fraud, and misuse.
- Measure purchases and advertising performance when you allow optional cookies.
- Comply with legal, tax, accounting, and safety obligations.
4. Cookies and Similar Technologies
The Website uses necessary cookies or browser storage to remember your shopping cart, retain your cookie choice, provide security, and support essential site functions. Google reCAPTCHA is used to protect forms from spam and abuse and may collect device and interaction information for that purpose.
Google Ads measurement is optional. Its tag is not loaded unless you select Allow Optional in our cookie notice. You can change your choice at any time using Cookie Settings in the footer. Browser controls can also block or delete cookies, although doing so may affect features such as the shopping cart.
5. Service Providers and Disclosures
We disclose information as reasonably necessary to providers that help operate the Website and fulfill requests, including:
- Vercel for website hosting and delivery.
- WordPress, Contact Form 7, and WooCommerce for forms, product information, and order management.
- Stripe for secure payment processing.
- EasyPost and shipping carriers for rates, labels, and delivery.
- Google reCAPTCHA for form security and, with your permission, Google Ads for conversion measurement.
- Adobe Fonts for delivery of website fonts.
We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. We do not sell personal information for money.
6. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described above, including customer service, project and order records, warranty support, dispute resolution, and legal, tax, or accounting requirements. The retention period depends on the type of information and why it was collected.
7. Your Choices and Privacy Rights
You may ask to access, correct, or delete personal information we maintain about you, subject to applicable law and legitimate recordkeeping needs. California residents may have additional rights where California privacy law applies, including rights to know, correct, delete, and opt out of certain sharing.
Optional advertising measurement can be declined through our cookie notice or footer Cookie Settings. The Website does not currently respond differently to browser Do Not Track signals. We will not discriminate against you for exercising an applicable privacy right.
8. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.
9. Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Please contact us if you believe a child has provided information to us.
10. Changes to This Policy
We may update this policy when our practices or legal obligations change. We will post the revised version here and update the effective date.
11. Contact Us
To ask a privacy question or submit a privacy request, email info@artifexcrafted.com. We may need to verify your identity before completing certain requests.